Beginning October 1, 2025, GCash will implement a new system for direct cash-in transactions, routing them through InstaPay in compliance with the Bangko Sentral ng Pilipinas’ (BSP) directive requiring all online banks and e-wallets to adopt the national electronic fund transfer facility.
The move is expected to streamline fund transfers, making them faster, safer, and more transparent across the country’s growing digital payments ecosystem.
In its advisory, GCash assured customers that it will not impose additional charges on direct cash-ins under the InstaPay model. However, the e-wallet cautioned that partner banks may adjust their own fees depending on their internal policies. Users are advised to check with their respective banks for transition schedules and updated service fee structures.
GCash emphasized its commitment to providing secure, seamless, and affordable services as it continues to work closely with regulators and partner financial institutions.
The company, operated by G-Xchange Inc. (GXI), is regulated by the BSP. Customers seeking more information may visit the GCash Help Center or reach out via hotline at 2882 (Globe/TM), (02) 7213-9999 (Globe Landline), or through internet call options available in the Help Center.
The BSP’s directive is part of its broader effort to promote a standardized, interoperable digital financial system that ensures greater efficiency and consumer protection.