Rizal Commercial Banking Corporation (RCBC) continues to raise the bar in digital banking after securing two major honors at the Digital CX Awards 2026 organized by The Digital Banker, strengthening its standing as one of the Philippines’ leading innovators in customer-focused financial technology.
RCBC earned the “Excellence in Next Gen Customer Satisfaction Philippines” and “Best Customer Experience via Mobile and Internet Banking Philippines” awards, highlighting the bank’s commitment to creating seamless, inclusive, and transformative banking experiences for Filipinos.
Driving the recognition is RCBC Pulz, the bank’s flagship digital banking platform, which has evolved into a comprehensive financial ecosystem designed to connect customers to banking, investments, lending, remittances, and everyday financial services through a unified digital experience.
“Through RCBC Pulz, the Bank has redefined digital banking for global Filipinos with a seamless, one-tap platform that unifies remittances, USD virtual accounts, lending, investments, and everyday payments into a single experience,” The Digital Banker said.
The international awards body also recognized RCBC’s innovations in borderless onboarding, real-time financial transactions, and artificial intelligence-powered solutions — initiatives aimed at eliminating long-standing banking challenges while enhancing accessibility, security, personalization, and financial inclusion.
Over the years, RCBC has accelerated its digital transformation strategy by focusing on ecosystem banking and customer empowerment.
One of its key innovations is the rollout of US Virtual Accounts, allowing freelancers, overseas Filipinos, virtual assistants, and families receiving remittances to directly receive US dollar funds through RCBC Pulz without needing a US residential address or Social Security number.
The bank has likewise expanded its Banking-as-a-Service ecosystem through strategic collaborations, including the PalaSave savings feature within PalawanPay powered by RCBC DiskarTech, helping extend digital financial access to underserved communities across the country.
“On behalf of the RCBC family, we are honored by this global recognition of our vision to redefine customer experience through inclusive, secure, and transformative digital banking,” said RCBC Executive Vice President and Chief Innovation and Inclusion Officer Lito Villanueva.
“These awards affirm that Philippine banking innovation can compete globally and serve as a benchmark for customer-centric and inclusive financial services. More importantly, they inspire us to continue building solutions that empower Filipinos wherever they are in the world,” he added.
RCBC President and Chief Executive Officer Reggie Cariaso said the awards reflect the bank’s continuous pursuit of innovation centered on customers’ evolving financial needs.
“These recognitions reflect the passion, discipline, and customer obsession of the entire RCBC team,” Cariaso said.
“They inspire us to continue delivering accessible, relevant, and world-class banking experiences that create meaningful impact for every Filipino.”
The Digital CX Awards is a globally recognized program honoring financial institutions and fintech players driving the future of digital-first banking and customer experience innovation worldwide — a space where RCBC continues to establish itself as a strong Philippine contender on the global stage.