Asticom has secured two Gold Stevie® Awards at the prestigious Asia-Pacific Stevie Awards, recognizing the company’s leadership in technology-driven service innovation and its transformative approach to human resource management.
The company received the Gold Award for Innovative Use of Technology in Customer Service for Other Service Industries for its Intelligent Service Management initiative. The program features a custom-built configuration integrated within Asticom’s project management platform, enabling service operations to become more proactive, efficient, and responsive.
Through advanced automation and intelligent workflows, the system significantly reduces manual processes and service interruptions. It can automatically detect operational issues, generate service tickets, route them to the appropriate teams, and in certain cases resolve problems independently.
The platform is also designed with “self-healing” capabilities that address early warning signs before they escalate into larger disruptions, helping maintain seamless service delivery.
By integrating automation into its operational framework, Asticom has strengthened efficiency across its service ecosystem while maintaining high levels of reliability and customer satisfaction.
In a separate recognition, Asticom also captured the Gold Stevie® Award for Innovative Achievement in Human Resources for its Human Resources Transformation as a Strategic Model. The initiative repositioned HR from a traditional support function into a central driver of culture, engagement, and long-term organizational performance.
A key component of the transformation is the operationalization of “malasakit,” translating empathy, care, and shared accountability into a structured people-centered framework that guides leadership and everyday workplace practices.
This philosophy is reflected through AstiCares, Asticom’s flagship culture and engagement program that encourages employee-led initiatives across the organization. The company’s Employer Value Proposition, known as the “Best of Both Worlds” approach, further supports this culture by combining the stability and resources of a corporate organization with the agility and entrepreneurial spirit of a startup environment.
Flexible work models, hybrid arrangements, and outcome-driven performance systems help reinforce this balance.
These initiatives have contributed to strong employee satisfaction scores, reflecting a highly engaged workforce and a workplace culture that encourages collaboration, innovation, and purpose-driven performance.
“Receiving two Gold Stevies is a testament and an honor that speaks to the heart of our mission: helping businesses grow and improving people’s lives. By transforming the way we do business, we impact how our people deliver their work and serve our clients,” said Mharicar Castillo-Reyes, President and CEO of Asticom. “This recognition affirms that when we infuse intelligence into our operations, we empower our people to deliver world-class service with malasakit. We dedicate this to our partners and the Asticom team who make purposeful innovation possible every day.”
The Asia-Pacific Stevie Awards are among the region’s most respected business recognition programs. Winners are selected by an international panel of more than 250 executives from over 1,000 nominations submitted by organizations across the Asia-Pacific region.
The dual recognition reinforces Asticom’s belief that operational excellence and human-centered leadership go hand in hand. By investing in intelligent systems while cultivating a culture rooted in care and accountability, the company continues to strengthen service reliability for its clients while building a workplace where people can thrive.