Globe Business is stepping deeper into the digital transformation race, unveiling a cloud-native contact center platform designed to put artificial intelligence within reach of Philippine enterprises.
In partnership with Call Center Studio, the company has launched the Globe Omnichannel Cloud Contact Center (GOCCC), positioning it as a game-changer for small and medium-sized businesses seeking enterprise-grade customer engagement tools without the heavy infrastructure costs.
Introduced during Globe’s first-quarter Blueprint media briefing, GOCCC signals a strategic shift from providing connectivity alone to delivering integrated digital solutions.
The platform combines AI-powered automation with omnichannel capabilities, enabling businesses to manage customer interactions seamlessly across voice, chat, email, and social media—within a single, unified environment.
For many Philippine companies, especially SMEs, traditional on-premise contact centers remain expensive to maintain and slow to scale. GOCCC offers a cloud-based alternative that removes these barriers. Hybrid and remote teams can deploy the system in a matter of days, not weeks, allowing organizations to respond quickly to fluctuating demand and evolving customer expectations.
“In a service-driven economy like the Philippines, the quality of customer engagement is a critical differentiator for any growing enterprise,” said KD Dizon, Vice President and Head of Globe Business. “With GO Cloud Contact Center, AI and omnichannel capabilities are no longer premium add-ons. They are becoming standard tools that empower businesses to meet customers wherever they are, across any platform.”
The subscription-based model further lowers the entry threshold. Instead of making large upfront investments in hardware and maintenance, companies can scale usage according to operational requirements. This pay-as-you-grow structure ensures that even startups and mid-sized firms can access sophisticated customer experience technologies once reserved for global corporations.
Cenk Soyak, CEO and Co-Founder of Call Center Studio, underscored the broader vision behind the partnership. “Cloud technology should not be exclusive to large enterprises. By combining Globe’s strong local infrastructure with our global expertise, we are enabling Philippine businesses of all sizes to deliver AI-driven, world-class customer experiences.”
Beyond flexibility and affordability, the platform is backed by Globe’s enterprise-grade service-level agreements, robust network infrastructure, and dedicated support teams. This foundation provides businesses with the security, reliability, and performance required to transition confidently from legacy systems to agile, cloud-based operations.
As competition intensifies across sectors—from IT-BPM and financial services to healthcare and retail—customer experience is fast becoming a defining battleground. With GOCCC, Globe Business is betting that democratizing AI-powered engagement tools will help Philippine enterprises not just keep pace, but lead in a rapidly digitizing economy.