Balaji Vijayan, Security Bank SVP and Retail and Business Banking Risk Management Head; Luz Pilar De Guzman, Security Bank EVP and Chief Risk Officer; Jiangfeng Lu, WIZ.AI Chairman; and Alex Song, WIZ.AI Chief Revenue Officer.
Security Bank has entered into a strategic partnership with WIZ.AI, a regional leader in AI-powered voice automation, marking a major leap in its push toward next-generation digital banking.
The agreement, sealed on November 17, 2025 at the Security Bank Centre in Makati, strengthens the Bank’s commitment to transforming customer engagement through secure, scalable, and culturally attuned conversational AI.
The collaboration accelerates Security Bank’s mission to modernize operations and embed intelligent automation across critical customer touchpoints, including its collections process.
Through WIZ.AI’s advanced natural language processing and AI-driven voice automation, the Bank aims to boost efficiency and accuracy while elevating customer interactions with more responsive and personalized experiences.
“At Security Bank, our mission has always been to provide BetterBanking—a promise rooted in understanding our customers’ needs and delivering solutions that make a real difference,” said Balaji Vijayan, SVP and Retail and Business Banking Risk Management Head at Security Bank. “With WIZ.AI, we aim to improve our collections efficiency through seamless human-bot synergy.”
WIZ.AI Founder and CEO Jianfeng Lu shared the same vision, emphasizing the transformative potential of AI for Philippine enterprises. “Our partnership with Security Bank reinforces WIZ.AI’s commitment to empowering organizations across Southeast Asia with secure, scalable, and truly human-like conversational AI. Security Bank’s dedication to BetterBanking aligns with our ‘local-first’ vision—leveraging advanced LLM-powered voice automation to deliver customer experiences that are both efficient and culturally attuned.”
The partnership forms a cornerstone of Security Bank’s broader digital transformation roadmap, which prioritizes data-driven decision-making, operational efficiency, and the responsible adoption of emerging technologies. With WIZ.AI onboard, the Bank is poised to redefine intelligent customer engagement in the Philippines.