Rimini Street, Inc., has been recognized with multiple honors at the 19th Annual Stevie® Awards for Sales & Customer Service and the 2025 Business Intelligence Group AI Excellence Awards.
The Stevie Awards for Sales & Customer Service—renowned as the premier global awards for customer service, contact centers, and sales—honored Rimini Street with two accolades:
- Silver Stevie Award for Front-Line Customer Service Team of the Year (Technology Industry): This award was presented to Rimini Street’s Global Service Delivery team for its unwavering dedication to world-class support. The team delivers more than 8,500 milestone updates each month and consistently earns an impressive 4.9 out of 5.0 in client satisfaction ratings.
- Bronze Stevie Award for Best Customer Satisfaction Strategy: Rimini Street’s Global Client Engagement team received this award for its Executive Sponsor Program, a unique initiative that connects senior leaders directly with clients to ensure strategic alignment, transparency, and a client-first approach across all operations.
“At Rimini Street, trust is earned through action—by listening, understanding, and delivering tailored support that goes beyond technology,” said Nancy Lyskawa, executive vice president and chief client officer.
“We work alongside our clients even before they officially partner with us, building strategies to achieve operational excellence and long-term success,” Lyskawa added.
AI innovation that redefines enterprise support
In addition to customer service honors, Rimini Street was also named a winner in the 2025 Business Intelligence Group Artificial Intelligence Excellence Awards, which celebrate breakthrough achievements in AI.
- Awarded: Best AI-based Customer Service Solution of the Year
- Rimini Street earned this title for its proprietary, human-first AI platform designed to enhance enterprise software support. The company’s AI-driven tools have led to a 23% reduction in resolution times by intelligently matching support cases to the most qualified engineers, factoring in criteria such as language, experience, availability, and security protocols.
Judges praised Rimini Street’s approach, stating: “Rimini Street has set a new benchmark for AI-driven support, effectively merging advanced technology with human expertise to deliver highly responsive, personalized service.”
“Our AI solutions, including the Case Assignment Advisor, C-Signal anomaly detection, and Case Assistant for root cause analysis, exemplify our commitment to innovation and precision,” said Craig Mackereth, executive vice president of Global Service Delivery. “These tools not only accelerate issue resolution but ensure our clients’ mission-critical systems remain secure and high-performing.”
