The Ninoy Aquino International Airport (NAIA) has earned its first international recognition for passenger service, receiving Level 1 Airport Customer Experience Accreditation from the Airports Council International (ACI).
The accreditation confirms NAIA meets global standards in managing and enhancing the passenger journey, a milestone since private management took over operations.
From July to September 2025, the ACI surveyed 700 passengers across all terminals through its Airport Service Quality (ASQ) program. NAIA achieved 100-percent compliance with ACI’s sampling and data standards, qualifying its results for global benchmarking. The airport handles 50 million passengers annually, highlighting the scale of improvements made.
“Earning the ACI accreditation this early says a lot about the people working every day to improve NAIA,” NNIC President Ramon Ang said.
“We still have a lot to do, but because of their commitment, we are making steady progress in terms of upgrading the airport’s systems and strengthening the service culture that travelers experience,” he added.
Under private management, NAIA has enhanced staff courtesy, check-in efficiency, and terminal facilities, with passenger satisfaction rising to 4.06 out of 5, surpassing the 4.0 benchmark. NNIC also remitted over P57 billion to the national government in its first year, marking the highest revenue share ever for a Philippine airport concession.