During the media interview at the reveal of Digital Business Center in the Quezon City branch on February 20, GSIS President and General Manager Wick Veloso emphasized that the Digital Business Center is not just for transactions, but also an opportunity to guide members and pensioners in using technology. He reiterated his directive to GSIS branch and extension offices to assist members and pensioners in adapting to digital services, highlighting the pension fund’s mission to make technology accessible and user-friendly for all.
The Government Service Insurance System (GSIS) unveiled its newest Digital Business Center and 360 Hub at its Quezon City Branch Office. The event marked a significant step in its digital transformation initiative to streamline services for government workers and pensioners. It is one of the activities celebrating the 58th anniversary of the GSIS Quezon City Branch Office.
The 360 Hub features self-service tablets equipped with the GSIS Touch app, allowing members to independently verify APIR status, apply for loans, monitor applications, and file claims.
“By harnessing technology, we are ensuring every government worker and pensioner can access their benefits more efficiently,” GSIS President and General Manager Wick Veloso said.
“Each digital solution we implement is designed with one goal: to make your GSIS experience hassle-free and convenient.”
“The GSIS is leading the way in digitalization. ARTA is committed to working closely with GSIS and all government agencies to create a seamless and efficient public service experience. We believe that by embracing digitalization, fostering innovation, and prioritizing the needs of our citizens, we can build a government that is truly worthy of their trust,” Anti-Red Tape Authority Director General Ernesto V. Perez said during the launch ceremony.
The 360 hub in Quezon City is just one of the 40 360 hubs established in GSIS offices nationwide, underscoring the agency’s commitment to modernizing its services nationwide.
Within hours of the launch, dozens of members successfully completed transactions using the new self-service tablets, demonstrating the system’s efficiency and user-friendly interface.