Department of Trade and Industry Secretary Ma. Cristina Roque and IBPAP president Jack Madrid (2nd and 3rd from left) sign a memorandum of understanding at the DTI Filinvest Building in Makati City on Monday (April 28, 2025). The agreement aims to promote performance excellence in the information technology and business process management industry. (PNA photo by Kris M. Crismundo)
The Department of Trade and Industry (DTI) and the IT and Business Process Association of the Philippines (IBPAP) have officially entered into a partnership to elevate the country’s information technology and business process management (IT-BPM) industry to global standards.
DTI Secretary Ma. Cristina Roque and IBPAP President Jack Madrid led the signing of a memorandum of understanding (MOU) on Monday at the DTI headquarters in Makati City.
Under the agreement, the government commits to supporting IT-BPM organizations in adopting internationally recognized quality standards, with IBPAP spearheading the promotion of the Philippine Quality Award (PQA) among industry players.
A key feature of the MOU is the establishment of the IBPAP Quality Council, tasked with steering initiatives to improve quality across the sector.
The collaboration aims to broaden the implementation of quality systems within the IT-BPM space, bolster institutional capacity and innovation, and reinforce the industry’s contribution to sustainable employment and economic growth.
“This is more than just a formal agreement—it reflects our shared commitment to strengthening partnerships that drive national progress,” Roque said during the ceremony.
She highlighted the IT-BPM industry’s vital role as a “pillar of economic resilience and a key driver of job creation in the Philippines.”
Roque also reaffirmed President Ferdinand R. Marcos Jr.’s strong directive to support critical industries like IT-BPM, noting the administration’s focus on nurturing foreign investors and local industries alike.
“The President has given us firm instructions to ensure we look after all industries, especially those that contribute significantly to our economy, such as the IT-BPM sector,” she added.
In 2024, the IT-BPM industry posted impressive growth, with revenues climbing to $38 billion from $35.5 billion in 2023.