The Department of Information and Communications Technology (DICT) is set to roll out a new online platform allowing the public to report issues with courier and delivery services.
Named “Oplan Bantay Padala,” the portal will let users file complaints regarding lost, damaged, or undelivered items, including parcels that have already been paid for.
DICT Secretary Henry Aguda said the initiative will help consumers identify reliable courier companies and ensure that complaints are addressed efficiently.
He noted that the platform will provide transparency, showing which logistics providers are responsive and which require improvement.
The government currently recognizes 56 logistics companies nationwide, a sharp increase from just 10 prior to the DICT’s amnesty program for unregistered operators.
Aguda said the expansion of registered providers will allow most Filipinos to access legitimate delivery services by the end of the year.
He added that another DICT initiative, “Oplan Bantay Signal,” has already gathered 600,000 reports on internet signal quality, helping authorities pinpoint areas needing connectivity improvements.
