The Bureau of Internal Revenue (BIR) has rolled out a new system designed to improve the tracking, handling and accountability of official documents across its offices.
The BIR said the Document Tracking and Management System (DTMS) is an online platform that allows authorized personnel to receive, monitor, manage and store documents.
The system records a document’s status, physical location and chain of custody, while assigning each file a system-generated Document Control Number for tracking as it moves between BIR offices.
The DTMS also includes access controls and data privacy safeguards, with use limited to authorized personnel and document handling governed by the agency’s Data Privacy Manual.
The pilot implementation covers the Resource Management Group, Administrative Service, Records Management Division and the General Services Division-Communication Operations, Reproduction and Miscellaneous Services Section.
During the pilot phase, the system will handle memoranda and letters, requests for tax case verification or information, active tax case dockets, requests for tax case retrieval and confidential information.
BIR Commissioner Charlito Mendoza said improving internal systems would also help strengthen taxpayer service by allowing personnel to act more quickly and efficiently.
The pilot implementation was authorized through a Revenue Memorandum Order issued on Aug. 13.
