Salesforce has officially launched the new version of Slackbot, reintroducing it as a personal AI agent designed to help employees get work done directly inside Slack.
Now generally available to Business+ and Enterprise+ customers, Slackbot is built to act as a context-aware assistant that understands conversations, files, teams, and workflows already happening in Slack. There’s nothing to install or learn—users simply talk to Slackbot the same way they would a coworker.
The new Slackbot is central to Salesforce’s Agentforce 360 vision, which positions Slack as the main conversational interface where humans and AI agents work together. By grounding AI responses in Slack conversations and Salesforce customer data, Slackbot aims to deliver more accurate, relevant, and trustworthy assistance compared to standalone AI tools.
Slackbot can help employees quickly find files, summarize conversations, create meeting notes, draft content, schedule meetings, and surface next steps—all without leaving Slack. It respects existing permissions and access controls, ensuring users only see information they’re authorized to access.
Salesforce executives say trust and context are the biggest barriers to enterprise AI adoption, and Slackbot addresses both by working inside the tools employees already use. Over time, Slackbot will also become the main way employees interact with Agentforce and third-party AI agents, automatically coordinating actions across systems behind the scenes.
Early users report significant time savings, with some saying Slackbot cuts hours of manual work each week by eliminating context-switching and information hunting.
The rollout begins this January, with phased availability through February. Enterprise admins can manage or restrict access during the rollout period.
With this launch, Salesforce is betting that the future of enterprise AI isn’t another standalone app—but an assistant that lives where work already happens.