The Government Service Insurance System (GSIS) announced that its mobile app, GSIS Touch, has surpassed 2 million registered users — a major milestone in the state pension fund’s ongoing digital transformation.
GSIS said the achievement represents a large portion of its 2.7 million members and pensioners, with 99.6 percent of its frontline services now digitalized.
“Reaching 2 million users for GSIS Touch is a clear signal that we are on the right track with our digital-first approach,” GSIS President and General Manager Wick Veloso said. “This milestone represents two million members who can now get the help they need without leaving their homes nor wait in line.”
Launched in 2020 during the height of the pandemic, GSIS Touch has evolved into a 24/7 digital platform offering secure access to benefits, loans, and claims through facial recognition and digital ID verification.
By mid-2025, most GSIS loan applications and service requests were processed through the app, cutting processing time by up to 77 percent.
The app’s innovation has earned GSIS local and international recognition, including being a finalist at the 2025 World Pensions and Investments Excellence and Innovation Awards and receiving honors at the ASEAN Social Security Recognition Awards.
GSIS also earned a 100-percent compliance rating in the 2025 Anti-Red Tape Authority (ARTA) Report Card Survey.
“GSIS is one of the best performers in our ARTA Report Card Survey, proof that real reform is possible when service comes with heart,” said ARTA Executive Director Ernesto Perez.
