The Bureau of Customs (BOC) on Monday announced it will temporarily remove its online duty and tax calculator (ODTC) to allow for system improvements.
BOC Commissioner Ariel Nepomuceno issued the directive after actress Bela Padilla questioned on social media why she was charged PHP4,600 for her PHP11,000 shipment when the ODTC only showed PHP1,650 in taxes.
“To avoid similar situations in the future, I directed that the calculator be taken down until enhancements are completed. The upgraded system will provide a more comprehensive breakdown, ensuring that all applicable charges are properly reflected,” Nepomuceno said.
He explained that while the current calculator provides estimates, it does not reflect all lawful charges under the Customs Modernization and Tariff Act (CMTA), which can cause confusion compared to the final assessment.
Nepomuceno assured the public that a new version of the tool is being developed to provide accurate and transparent computations, updated regularly to reflect prevailing rates.
“We are committed to transparency, accuracy, and continuous improvement in our processes. I apologize for any confusion this may have caused and thank the public for their feedback, which helps us serve better,” he added.
The commissioner also commended Padilla for raising her concern respectfully, saying constructive feedback helps strengthen government transparency and improve services.