DESIGN, DELIVERY, AND DISPARITY: A CRITICAL REVIEW OF RA 11032 AND ADMINISTRATIVE REFORM
In 2018, a small food manufacturer in Rizal applied for a business permit renewal, expecting the three-day processing time promised under Republic Act No. 11032. Instead, it took three weeks: requirements were passed between separate offices, forms duplicated, and the applicant directed to meet multiple officers—despite the law’s ban on unnecessary contact. Officials cited “internal…