Metrobank was voted the Most Recommended Retail Bank in the Philippines by The Asian Banker (TAB), based on the publication's Annual BankQuality™ Consumer Survey results, which gathered feedback from over 12,000 customers across Asia in January 2024.
The Bank achieved a 65% BankQuality Score based on the respondents' feedback on its reliable service, competitive loan products, and responsive customer support.
Specifically, respondents cited their satisfaction with Metrobank's loans, car loans, and home loan products and its delivery of secure and trustworthy services.
Respondents cited the Bank's "good reputation, extensive branch and ATM network, and excellent service reliability. The overall banking experience is described as hassle-free."
Receiving the award at the recently held Finance Philippine Awards 2024 is Metrobank Consumer Business Sector Head Ramon Jaime Vivencio Del Rosario (2nd from right). From left are TAB Chairman Urs Bolt, TAB President and Managing Director Foo Boon Ping, and TAB Insights Managing Director Christian Kapfer.
"Our clients are always at the front and center of everything we do. This recognition is a testament to that. We could not have achieved this recognition if not for the trust of our clients and the hard work of all Metrobankers to ensure that we keep our clients in good hands while delivering consistent results for our shareholders," said Del Rosario.
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